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Position Details

Luxury Travel Sales and Customer Experience Manager

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Regular, F/T

Summary

Gaia is an SVOD (subscription video-on-demand) platform focused on empowering an evolution in consciousness. Gaia Marketplace – launched in August of 2024 – offers anew way for Gaia members to explore and evolve together through consciously curated tours, retreats, courses, live events and products. We are seeking a Luxury Travel Sales and Customer Experience Manager who will focus on selling luxury tours and high-end offerings, ensuring exceptional customer service. The role involves managing member services activities and requires a strong background in luxury-offering B2C sales.

Gaia, soft skills are key to success. We seek candidates with strong interpersonal abilities – effective communication, teamwork, prioritization, and problem solving – who can adapt to change, manage conflicts with empathy, and collaborate well with diverse teams. While technical skills matter, we highly value those who build positive relationships, contribute to a supportive culture, and approach challenges with a solution-oriented mindset. If this sounds like you, you’ll thrive in our dynamic environment.
US citizenship or US residency with an existing work permit is required.
Non-smoker
Must be available to work on our campus in Louisville, CO. This is not a remote role.

Responsibilities

Sell luxury tours and high-end marketplace offerings while providing white glove customer service.● Manage day-to-day customer service activities, including setting up response templates and prioritizing inquiries.● Address customer issues to ensure high satisfaction and repeat business, including handling refunds and exchanges.● Collaborate with the Marketplace team to enhance customer experience and achieve positive outcomes.● Devise and implement sales strategies and customer interaction processes to meet and exceed revenue goals

Qualifications

5+ years of experience in BTC sales, preferably within the luxury travel sector or some form of high-dollar, complex offering● Nimble, fast-thinking problem solver: Ability to turn customer complaints into advocacy through effective issue resolution● Demonstrated expertise in communicating effectively with diverse personalities from various cultures● Proven sales skills with a strong ability to manage brand and product perceptions● Ability to work in a highly collaborative and fast-paced environment.● Candidates must be a Gaia member and familiar with Gaia’s offerings and possess a passion for conscious media and social impact.

Compensation

Type: Salary
Range: $65000 - $90000 (USD)

More About Gaia

Gaia exists as a transformational network to empower a global conscious community.

Gaia (Nasdaq: GAIA) is a publicly traded company in Louisville, Colorado. We offer global video streaming of over 8,000 original series, shows, films, documentaries, and practices for conscious living to our members in over 190 countries. Our vast video library serves as a vessel for the community we seek to empower. We are not a subscription service that streams whatever pays our bills. Our content goes deep into select niches of Seeking Truth, Transformation, Alternative Health and Yoga channels. We often cover subjects that other media companies won’t touch.

We expect you did explore Gaia’s library of original shows, documentaries, and films. If our work on ancient wisdom, who are we, our true history, coverups, and metaphysics resonates, you might be a good fit for Gaia. We seek to hire and inspire employees who embrace our mission to empower a global conscious community, who hope their work empowers our community of inspired members, to be a catalyst of transformation. The best work we do every day is to remember our vision is “to empower the evolution of consciousness.”

The perks of working collaboratively with a team dedicated to sharing this mission include an on-site gym; a beautiful solar-powered campus, complete with hiking and running trails, community garden, and a labyrinth; and an on-site, mostly organic café that serves breakfast and lunch daily including a full-service espresso bar featuring locally roasted coffee.

Full-time employees are offered alternative and traditional medical benefits including preventative coverage; as well as dental, vision, 401K, and life insurance.