Position Details
VP of Member Experience
Apply NowRegular, F/T
Summary
This is a great opportunity to leverage your professional experience to shape, direct, and execute on a strategy that improves member experiences in a B2C business. If you have professional experience leading Member Community, Member Services, and Product organizations, this could be a great opportunity to join a business that is fulfilling a very important mission!
- Celebrate successes with your team.
- Gaia, soft skills are key to success. We seek candidates with strong interpersonal abilities – effective communication, teamwork, prioritization, and problem solving – who can adapt to change, manage conflicts with empathy, and collaborate well with diverse teams. While technical skills matter, we highly value those who build positive relationships, contribute to a supportive culture, and approach challenges with a solution-oriented mindset. If this sounds like you, you’ll thrive in our dynamic environment.
- US citizenship or US residency with an existing work permit is required.
- Non-smoker
- Must be available to work on our campus in Louisville, CO. This is not a remote role.
Responsibilities
Shape a coordinated Gaia Community, Product strategy and Member Service that is highly aligned with Gaia’s vision and mission in collaboration with the Senior Management team. The outcomes of the strategy will be:
- Gaia’s members feel a part of a global conscious community,
- Increased member retention, and
- Shape and coordinate a Gaia Community experience that is aligned with and manifests Gaia’s vision and mission.
- Shape and coordinate a Member Support experience that is well aligned with the Community and Product experience.
- Shape and coordinate a content discovery experience on the Gaia apps in conjunction with the Product organization.
- To execute on the coordinated Community, Product strategy and Member Service you will need to:
- Assure the team has the “right” people. This will require recruiting, performance managing, and growing people.
- Assure the team has the “right” processes to effectively and efficiently execute on the strategy.
- Assure the team has the “right” technology to effectively and efficiently execute on the strategy.
- Collaborate with cross-departmental colleagues to assure alignment on plans.
Qualifications
At least 10 years of professional experience in a senior leadership role in a B2C growth company with annual revenues greater than $25 million and growing revenue.
- At least 5 years of professional experience building communities, physically or digitally.
- At least 5 years of professional experience collaborating with a Product organization, especially one where online merchandising and “discovery” was a core feature of the product experience.
- Experience with analytics platforms that support insights into user behavior and the efficacy of initiatives.
- Proven ability to qualitatively and quantitatively forecast and analyze the impact of initiatives.
- Professional, hands-on experience with:
- an ad tech or online merchandising platform, Google Analytics or other onsite behavior, marketing, and SEO analytic platform
- Proven ability to collaboratively and maturely work on a team.
- Proven ability to motivate and inspire a team.
- Proven ability to effectively and efficiently communicate with Senior Management.
- Non-smoker
Nice to Have:
- Professional, hands-on experience with:
- New Relic or other technical monitoring platform
- ZenDesk or another member support platform, with Jira or another project management tool
Compensation
- Type: Salary
- Range: $230000 - $270000 (USD)
More About Gaia
Gaia exists as a transformational network to empower a global conscious community.
Gaia (Nasdaq: GAIA) is a publicly traded company in Louisville, Colorado. We offer global video streaming of over 8,000 original series, shows, films, documentaries, and practices for conscious living to our members in over 190 countries. Our vast video library serves as a vessel for the community we seek to empower. We are not a subscription service that streams whatever pays our bills. Our content goes deep into select niches of Seeking Truth, Transformation, Alternative Health and Yoga channels. We often cover subjects that other media companies won’t touch.
We expect you did explore Gaia’s library of original shows, documentaries, and films. If our work on ancient wisdom, who are we, our true history, coverups, and metaphysics resonates, you might be a good fit for Gaia. We seek to hire and inspire employees who embrace our mission to empower a global conscious community, who hope their work empowers our community of inspired members, to be a catalyst of transformation. The best work we do every day is to remember our vision is “to empower the evolution of consciousness.”
The perks of working collaboratively with a team dedicated to sharing this mission include an on-site gym; a beautiful solar-powered campus, complete with hiking and running trails, community garden, and a labyrinth; and an on-site, mostly organic café that serves breakfast and lunch daily including a full-service espresso bar featuring locally roasted coffee.
Full-time employees are offered alternative and traditional medical benefits including preventative coverage; as well as dental, vision, 401K, and life insurance.